Sales & Shipping Policy
WOODEN SIGN - Sales & Shipping Policy
Your Carved Wood Sign order is essentially commissioned custom art for carving to specification. Nothing is off-the-shelf. Every order is made-from-scratch. At the time of the order your Credit Card is processed for Authorization Only (Valid number, correct billing address, valid CVV security code, etc) A work order is generated and proofing with collaboration is commenced. We try hard to provide this graphic artistry by return email in 24 to 48 hours, Sometimes during holidays it can be greater than that. Rest assured we have your order and have not charged your card. We provide all of the necessary drawn-to-scale proofs and guidance by collaboration to select and approve one proof as your final approval for carving your sign. Should the work order be cancelled prior to a proof approval there will be a fee of $33 assessed. After proof approval funds are captured from the the previously authorized Credit Card and full sized carving art is created and materials are consumed and committed to the order for carving. The work order becomes an invoice and the sale is final.
Our signs are carved in FIFO (First In - First Out) sequence, large orders, holidays, seasonal demand, weather conditions, and other causes related to production delays (for example, sometimes a work station inspection failure can send an order back through production); however, we typically ship products in from as few as fifteen days and as many as 30 business days. Circumstances beyond our control may create additional delays, however. 86% of the time orders ship in 15 business days or less.
We receive a lot of requests about our custom carved wooden signs, often at an an alarming pace. So much so, that our system automatically expires all orders that are trending to be not deliverable within our self-constrained limit of 30 days. When a request becomes 30 days old from the date of inquiry without a proof, an approval, authorization to carve, or other unexpected delay (seasonal demand, weather delays, delivery delays, production line or personnel issues, etc) the order number expires and the credit card that was authorized at that time expires, the order number is cancelled and no funds are captured. We would rather you have your product than have you pay for the work and have the late delivery affect your gift giving, or disappoint your expectations in us as we have so proudly strived for over 50 years. The process is old-world craftsmanship, carving and hand-work where time does not flow at the rate of a traditional internet order shipped the same day...That's why we have this built-in protection:
INCOMPLETE ORDERS PAST 30 DAYS OLD WILL EXPIRE AND AUTOMATICALLY CANCEL SO NO FUNDS ARE CAPTURED TO PREVENT PAID-NON-DELIVERY.
The easiest way to fix the issue and pay us for our work is to: FIRSTLY, satisfy yourself there was no payment when you used your Credit Card; (often necessary to see your credit card statements for the month of the order and the month following the order); 2) THEN, follow this link to our website Change Order Page: CHANGE ORDER; 3) Enter, "Original Invoice #99999;" in the description field; 4) In the Qty field, enter a number "999" which represents the original "$999" order amount (999 X $1.00); 5) Checkout as before in the original sale;
OR; simply mail us a check or money order for the amount of the invoice. Send it to...
CedarSign (a TC Enterprises, Inc. company)
15480 Omega Trail SE
Prior Lake, MN 55372
We will attached a copy of your original order for your reference.